Do you want to become a Travel Agent? Here is some information to help point you in the right direction:
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Travel agents work in retail outlets or call centres, promoting and selling holidays and other travel-related products. Some specialise in certain destinations or types of holiday, for example city breaks, while many work for large chains offering the full range of services.
Their job is to:
Full-time travel agents usually work 35 to 37.5 hours, five days a week, normally between Mondays and Saturdays. Sunday cover may be required on a contract or rota basis. Agents in call centres cover the core opening hours, usually between 8am and 10pm, seven days a week. Part-time work is widely available.
Salaries range from around £8,000 to £25,000 a year. Travel agents should:
Employment opportunities exist throughout the UK, with positions available in small independent firms as well as large chains with many branches. An increasing number of agents are employed within internet and call-centre functions, selling holidays direct to customers.
Most employers require some GCSEs/S grades (A-C/1-3), or equivalent qualifications. There is a wide selection of travel qualifications available, ranging from GCSEs to vocational and postgraduate courses. A government-funded training programme for young people is available through the Travel and Tourism Company ( TTC Training), where travel agencies offer learning placements for entrants.
Adult entry is possible and there is no upper age limit.
Most employers offer comprehensive training programmes in house, complemented by external training courses. Those working in international ticket fares may have to gain a qualification recognised by the International Air Transport Association (IATA).
Progression to a more senior role or assistant branch manager is possible within a relatively short time frame. It may be necessary to move branches or employers to gain promotion. Some travel agents set up their own travel agencies.
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