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Tourist Information Centre Assistant

Tourist Information Centre Assistant

Do you want to become a Tourist Information Centre Assistant? Here is some information to help point you in the right direction:

Job Description - Print Page

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Tourist information centre assistants provide information and ideas on day visits, holidays or business visits to their local area.

The main day-to-day jobs include:

  • working at the counter, answering enquiries
  • using reference material to check information
  • booking accommodation for visitors
  • keeping the centre tidy
  • selling goods such as guidebooks and postcards
  • restocking literature and goods
  • mounting displays
  • keeping up to date with the area's accommodation, attractions and events.

Working hours vary. Assistants are likely to work on a rota, including some weekends and bank holidays. Many jobs are part time or seasonal. Most work indoors, spending most of the day in the public area.

Salaries range from £8,000 for new assistants, to £15,000 for supervisors.

A tourist information centre assistant should have:

  • a smart appearance and friendly manner
  • good listening skills
  • to work calmly and efficiently under pressure
  • good knowledge of the area.

Between 3,000 and 3,500 people work in Britain's tourist information centres. They are spread throughout the country - around 600 in England, 150 in Scotland, 80 in Wales and 30 in Northern Ireland.

There are no set qualifications, but some GCSEs/S grades are often preferred. Previous experience of working with customers and handling cash is useful, and foreign languages are required for some centres. Employers welcome applicants from all age groups.

Assistants are trained mostly on the job, but may attend courses organised by tourist boards. In Scotland, there is a centrally organised training programme.

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