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Technical Support Person

Technical Support Person

Do you want to become a Technical Support Person? Here is some information to help point you in the right direction:

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Training managers make sure people have the skills to work to the best of their ability. As well as assessing and meeting the training needs of individual staff, they must match training activity with the overall needs of the organisation - now and in the future.

Training managers are office-based and generally work normal office hours. Travel might be necessary, to meet suppliers or visit other sites.

Salaries start at £15,000 to £18,000 a year, and can reach up to £50,000 in the most senior roles.

You should be:

  • a skilled communicator
  • good at problem-solving
  • comfortable with managing figures and writing reports
  • interested in people
  • enthusiastic about learning
  • good at explaining the benefits of training to others.

All kinds of employers have training departments and there are opportunities throughout the UK. It is possible to seek work directly from school, or take a degree in a business or personnel-related subject. Competition for jobs can be fierce.

Once in employment, it is possible to study for various courses accredited by the professional body, the Chartered Institute of Personnel and Development.

Most staff start as an administrator or assistant training manager, or in a general personnel role. They would then become a training officer and move into management. With experience, training managers can be promoted to director level, move into general management or work on a freelance basis.

 

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