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Betting Shop Manager

Betting Shop Manager

Do you want to become a Betting Shop Manager? Here is some information to help point you in the right direction:

Job Description - Print Page

Betting shop managers run licensed betting shops where customers can place bets on sporting and non-sporting events. They are responsible for customer care, staff recruitment and training, and the efficient running of the business. This includes preparing business plans, keeping accurate financial records and ensuring the shop complies to industry regulations.

Betting shop managers work 37 to 39 hours a week. Shops are open long hours and weekends to cover sporting events, including summer evening race meetings. As a result, the job involves weekend and evening work.

Betting shops are designed to attract customers, so they are usually bright, tidy and comfortable places.

Salaries range from around £13,200 for new managers, to £20,000 or more for those with experience.

A betting shop manager needs to:

  • be a good communicator and get on well with people
  • have basic keyboard skills and be good with numbers
  • have a lively personality
  • be mature, honest and trustworthy
  • be interested in sport.

The number of betting shops has dropped in recent years as some people now bet online or by telephone, but there are still over 8,000 across the UK.

Young people must be aged over 18 years to work in the industry. There are no set entry requirements, but applicants may be asked to take a maths test. Previous experience of working in a betting shop is usually required. Experience in retail or customer service is also useful. Mature applicants with relevant experience are welcomed; there is no upper age limit for the job.

There are no nationally accredited qualifications for the licensed betting industry.

Some organisations offer staff training in NVQs/SVQs in Customer Service, at Levels 2, 3 and 4.

Trainee managers working for large organisations usually receive on-the-job training, where they learn the practical aspects of the job. In addition, they work through individual module workbooks and take part in online learning.

The betting industry offers good promotion prospects to staff who work hard and have the right skills. Promotion could be to manager of a larger shop, or to a post as area manager with responsibility for overseeing the running of a group of shops.

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